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Singh, Jasvinder
- Enterprise Resource Planning Systems for Service Performance in Tourism and Hospitality Industry
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1 The Business School, University of Jammu, Jammu & Kashmir, IN
1 The Business School, University of Jammu, Jammu & Kashmir, IN
Source
International Journal of Hospitality and Tourism Systems, Vol 10, No 1 (2017), Pagination: 57-62Abstract
Enterprise Resource Planning (ERP) Systems are amongst the most popular Information Technology (IT) software being adopted in organizations globally. Such systems offer strategic and operational improvements to firms. ERP system is an enterprise-wide information system designed to coordinate all the resources, information, and activities needed to complete business processes. An ERP system supports the business system that maintains a single database for a variety of business functions such as Manufacturing, Supply Chain Management, Financials, Projects, Human Resources and Customer Relationship Management. Now a day's ERP systems has been adopted by various organizations as part of their business growth strategies and play an important role for small scale and large scale industries to run all their major functional and process operations (Batada and Rahman, 2012). ERP systems have been implemented by different industries across the world both in production and service domains. Recently, service organizations have invested considerable resources in the implementation of Enterprise Resource Planning (ERP) systems to improve efficiency, cost effectiveness and quality of service operations of the various service industries. Tourism industry is one which is depended on integrated information network that plays a critical role in enhancing business success relationship. The tourism industry has evolved and modernized considerably. An important feature of an ERP is that it functions from a single comprehensive database for the entire organization, with real time connectivity between different functions and complete integration of front, mid and back office in the Tourism Industry. The integrated solution enables a tight financial control and reduced losses due to inefficient reconciliation, duplication of work, and possible delays. The present paper is to conduct a study on understanding the relevance and applications of the ERP systems in tourism from the supply side perspective incorporating the opinions of the decision makers/managers representing the key tourism organizations having higher applications of ERP systems. Further to relate the usability of the ERP systems with the output mechanism service performance has been taken as an output indicator for which consumers perceptions have been taken in the study. The study finally examines impact of applications of ERP systems on service performance with reference to Tourism and Hospitality industry.Keywords
Enterprise Resources Planning Systems, Tourism and Hospitality Industry, Service Performance.
References
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- Enterprise Resource Planning Systems Implementation in Online Travel Agencies
Abstract Views :324 |
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Authors
Affiliations
1 Professor, The Business School, University of Jammu, Jammu & Kashmir, IN
2 Ph.D Research Scholar, The Business School, University of Jammu, Jammu & Kashmir, IN
1 Professor, The Business School, University of Jammu, Jammu & Kashmir, IN
2 Ph.D Research Scholar, The Business School, University of Jammu, Jammu & Kashmir, IN
Source
International Journal of Hospitality and Tourism Systems, Vol 13, No 1 (2020), Pagination: 30-37Abstract
Enterprise Resource Planning (ERP) is one of the Information Technology (IT) tool which has drawn the attention of leading business strategists across the globe due to its capacity to offer strategic and operational benefits. Enterprise Resource Planning Systems (ERPS) ensure effective integrated application systems to support accurate and reliable information networks. In fact, there are many advantages of implementing an ERP systems namely streamlining of the different processes and workflows, data storage and sharing, improved efficiency and productivity levels, better tracking and forecasting, lower costs, improved customer service etc. (Garg and Venkitakrishnan, 1999). An ERP system supports the business system that maintains a single database for a variety of business functions such as Manufacturing, Supply Chain Management, Financials, Projects, Human Resources and Customer Relationship Management. ERPS have become the de facto standard for large and mid-sized organizations to run all their major functional and process operations. The present paper is to conduct a study on understanding the relevance and applications of the ERP systems implementations in online travel agencies from the supply side perspective incorporating the opinions of the decision makers/managers representing the key online travel organizations having higher applications of ERP systems. The study finally measures the level of Enterprise Resource Planning systems implementation and explores its factors in online Travel Agencies.Keywords
Enterprise Resource Planning Systems, Online Travel Agencies, Supply Chain Management and Customer Relationship Management.References
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